Application
This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Prepare to develop emotional intelligence | 1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses 1.2 Assess emotional strengths and weaknesses against evaluation criteria 1.3 Identify and analyse potential emotional stressors in the workplace 1.4 Identify methods for responding to emotional stressors 1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace |
2. Develop emotional intelligence | 2.1 Analyse and document emotional responses of co-workers 2.2 Develop a plan for identifying and responding to a range of emotional expressions 2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace 2.4 Apply techniques that show consideration for the emotions of others when making decisions 2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence |
3. Promote development of emotional intelligence in others | 3.1 Identify workplace opportunities for others to express their thoughts and feelings 3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace 3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
demonstrate emotional intelligence in relation to at least two different work tasks
promote development of emotion intelligence in others on at least one occasion.
In the course of the above, the candidate must:
develop assessment criteria to assess personal emotional strengths and weaknesses
conduct an analysis to identify personal emotional triggers, incorporating feedback from others
analyse and document interactions with co-workers
develop and implement plans for responding to emotional expressions
apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
application of emotional intelligence attributes, including:
self-awareness
self-management
social awareness
relationship management
emotional intelligence principles and strategies
strategies for communicating with a diverse workforce that has varying expressions of emotion
methods to develop emotional intelligence in others
emotional intelligence in the context of building workplace relationships.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to challenges and situations to demonstrate the application of performance evidence.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Learning | Identifies and uses strategies to improve own emotional intelligence |
Oral communication | Uses appropriate language and nonverbal features to present information and seek feedback Uses listening and questioning skills to elicit the views of others and to clarify or confirm understanding |
Teamwork | Identifies personal attributes and considers the impact on others and modifies approach to support development Adapts personal communication style to model behaviours, build trust and positive working relationships and to build understanding of emotional intelligence Leads a collaborative approach, using inquiring and inclusive techniques, to develop understanding and skills that enhances individuals’ emotional intelligence |
Enterprise and Initiative | Leads processes to develop, implement and monitor plans and processes to ensure team engagement and effectiveness |
Sectors
Critical Thinking & Problem Solving – Personal Effectiveness